Refund and Returns Policy

Refund and Returns Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

If a product is faulty, not as described or not fit for purpose, contact us at sales@locklock.com.au with your order number and we will arrange repair, replacement or refund, including reasonable return postage.

If you change your mind, we may accept a return within 14 days of delivery provided the item is unused, in its original packaging and resaleable. Return postage is at your cost and original shipping charges are non-refundable.

See our full Terms and Conditions for details.